Effective Date: 01/01/2026

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The Chapter Label (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit www.thechapterlabel.com (the “Site”) or engage with our custom Greek and collegiate apparel services.

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By accessing or using our Site, you agree to the terms of this Privacy Policy.

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Information We Collect​​

We may collect the following types of information:

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Personal Information You Provide

When you place an order, submit a form, request a quote, or contact us, you may provide:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Organization name (e.g., sorority, fraternity, university group)

• Order details (sizes, quantities, customization preferences)

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Payment Information

All payments are processed through third-party payment processors. We do not store or have direct access to your full payment details (such as credit card numbers).

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Automatically Collected Information

When you browse our Site, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the Site

• Referring URLs

This information is collected using cookies and similar tracking technologies.

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How We Use Your Information

We use the information collected to:

• Process and fulfill custom apparel orders

• Communicate about orders, proofs, production timelines, and updates

• Respond to inquiries and provide customer support

• Improve our website, services, and user experience

• Send promotional or informational emails (you may opt out at any time)

• Comply with legal and regulatory obligations

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Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

• Payment processors

• Shipping carriers

• Production or fulfillment partners

These third parties are required to maintain the confidentiality and security of your information.

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Custom Orders & Organizational Data

Because we specialize in custom Greek and collegiate apparel, we may collect organization-related information (such as chapter names, logos, and rosters for sizing purposes). This information is:

• Used solely for order fulfillment

• Not shared publicly

• Not retained longer than necessary for business or legal purposes

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Cookies & Tracking Technologies

We use cookies to:

• Enable core website functionality

• Analyze traffic and performance

• Improve user experience

You can disable cookies through your browser settings; however, some features of the Site may not function properly.

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Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

• Request access to the personal information we collect

• Request deletion of your personal information

• Opt out of certain data uses

To exercise these rights, please contact us using the information below.

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Minors’ Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

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Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised policy.

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Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

 

The Chapter Label

Location: Garden Grove, California
📧 Email: info@thechapterlabel.com