Frequently Asked Questions (FAQ)
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We want your experience with The Chapter Label to be smooth and enjoyable. Below are answers to the questions we hear most often. If you don’t see what you’re looking for, feel free to reach out!
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Ordering & Production
How long does it take to make my custom apparel?
All custom apparel is made to order. Our typical production window is 2–3 weeks, depending on the product type and how many items you order.
Do you have ready-to-ship products?
Yes! Some items are in stock and ready to ship immediately. These are labeled Ready-to-Ship and usually ship within 1–3 business days.
What’s the difference between production time and shipping time?
Production time is how long it takes us to make your custom order. Once it’s finished, it ships — and that transit time varies based on your shipping method. Production and shipping times are separate.
Can I cancel or change my order after I place it?
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Ready-to-Ship orders: Can be canceled within 24 hours as long as they haven’t shipped.
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Custom orders: Once production begins, we cannot cancel or edit the order.
Please double-check your order before submitting!
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Shipping
When will my order ship?
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Ready-to-Ship: within 1–3 business days
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Custom Items: after 2–3 weeks production, then shipping
You’ll receive tracking details once your order is on its way!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location, package size/weight, and chosen service.
What happens if I put in the wrong shipping address?
It’s important to enter your address correctly. If the carrier can’t deliver because the address is wrong, you may be responsible for additional shipping charges to resend the order.
My package was lost or stolen — what do I do?
Once the carrier marks a package as delivered, The Chapter Label is not responsible for lost or stolen packages. Please contact the shipping carrier directly with your tracking number for next steps. We will help however we can!
My order arrived damaged — how is this handled?
The Chapter Label is not responsible for damage caused by the carrier during transit.
If your item arrives visibly damaged, you should:
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Contact the shipping carrier to start a damage claim, and
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Notify us within 48 hours with photos of the damage so we can document the issue and support your claim.
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Customization & Design
Can you help me with artwork or design?
Absolutely! We offer assistance with design placement and setup. Some design services may include additional fees if extensive work is needed — contact us for details.
What customization options do you offer?
We offer a variety of options like custom text, artwork placement, colors, fonts, and more — depending on the product. Check each product page for available customization choices.
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Returns & Exchanges
Can I return or exchange my order?
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Ready-to-Ship items: Contact us within 15 days if you’re unsatisfied (subject to return rules).
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Custom items: Since they’re made to order, custom items are not eligible for returns or exchanges unless there’s a manufacturing defect or an error on our part.
If an item is defective or incorrect, we’ll take the next steps after you contact us with photos.
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Contact & Support
How do I get help if I have a question?
We are here to help! Email us anytime at.
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The Chapter Label
Location: Garden Grove, California
📧 Email: info@thechapterlabel.com
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We strive to respond as quickly as possible.