Refund Policy

Effective Date: 01/01/2026

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At The Chapter Label, all items are produced as custom, made-to-order apparel. Because of the personalized nature of our products, we maintain a strict refund policy to protect both our production process and our clients.

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ALL SALES ARE FINAL

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All Custom Orders are Final Sale.

Once an order has been approved and submitted to production, it is non-refundable, non-returnable, and non-exchangeable.

This includes, but is not limited to:​

• Custom apparel with sizing selections

• Greek letters, chapter names, dates, or organization branding

• Embroidery, screen printing, heat press, or specialty finishes

• Bulk or chapter orders

• Items ordered through group forms or sizing rosters

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No Refunds for Approved Proofs

Customers are responsible for reviewing and approving all design proofs prior to production.

Refunds will not be issued for:​

• Misspellings

• Incorrect sizes

• Design placement errors

• Color selections

• Quantity discrepancies

Once a proof has been approved by the customer.

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Sizing & Individual Selections

When group orders, sizing forms, or rosters are used:​

• Each individual is responsible for their selected size

• The Chapter Label is not responsible for sizing errors

• No refunds or replacements will be issued for incorrect size selections​

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Shipping & Delivery Issues

Refunds will not be issued for:​

• Shipping delays

• Packages lost, stolen, or damaged in transit

• Carrier errors or delays

Packages marked as “delivered” by the carrier​Shipping-related issues must be addressed directly with the shipping carrier.

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Damaged or Defective Items

If an item arrives with a manufacturing defect or damage caused by our production, please contact us within 48 hours of delivery at:

📧 info@thechapterlabel.com

To be considered, claims must include:​

• Clear photos of the issue

• Order number

• Description of the defect

​If approved, The Chapter Label may, at its discretion:

• Repair the item

• Replace the item

• Offer a store credit and/or refund

​Refunds are not guaranteed and are issued only in rare cases where resolution is not possible.

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Chargebacks & Payment Disputes

Initiating a chargeback without first contacting The Chapter Label may result in:​

• Order cancellation (if not yet shipped)

• Denial of future services

• Submission of supporting documentation to the payment processor

​Approved proofs, signed agreements, and order confirmations serve as evidence of authorization.

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Contact Us

If you have questions regarding this Refund Policy, please contact us:

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The Chapter Label

📍 Garden Grove, California
📧 info@thechapterlabel.com